Refund Policy

Scope

This Refund Policy applies to paid subscription plans purchased directly through NeuLanguaz. It works alongside our Terms of Service.

First-Time Subscribers

If you are subscribing to a paid plan for the first time, you may request a full refund within 7 days of your initial payment, provided you have not completed a substantial number of speaking sessions or writing submissions under the paid plan. This gives you a fair opportunity to try premium features before committing.

Renewal Charges

Subscriptions renew automatically unless cancelled before the renewal date. If you are charged for a renewal you did not intend, you may request a refund within 48 hours of the renewal charge, as long as you have not used any paid features during the new billing period. Cancelling after this window stops future renewals but does not refund the current period.

Non-Refundable Situations

• Partial or unused time remaining in a billing period, outside of the windows described above.
• Purchases made using a promotional code or discount that was marked as non-refundable at checkout.
• Accounts terminated for violating our Terms of Service or Acceptable Use Policy.

How to Request a Refund

To request a refund, contact our support team from the email address associated with your account, including your name and the approximate date of payment. We will confirm eligibility and respond within a few business days.

Processing Time

Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card provider.

Taxes

If GST, VAT, or other tax was collected on your purchase based on the billing and tax details in your Settings, the corresponding tax amount is refunded proportionally along with the base charge.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy takes effect.